Wallapop Head of Customer Service
A 90-Day Strategic Plan
This website presents a comprehensive 90-day strategic plan for the Head of Customer Service role at Wallapop, focusing on elevating customer experience through conscious consumption and technological innovation.
Overall Strategy
Defining world-class support and aligning with Wallapop values.
Support Model
Proposed scalable and tech-enhanced support structure.
Team Management
Leadership approach for a customer-centric team.
Navigate through the sections using the menu above to delve into the specifics of the plan.